Trust & Compliance

1. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve website functionality, user experience, and performance.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled.
• Performance & Analytics Cookies: These cookies help us understand how visitors interact with our website and improve overall performance.
• Functional Cookies: These cookies remember your preferences and settings to provide a personalized experience.
• Managing Cookies: Most web browsers allow users to manage or disable cookies through browser settings. Disabling certain cookies may affect website functionality.

By continuing to use our website, you consent to the use of cookies as described in this policy.

2. Data Processing Agreement (DPA)

Our Role

Avensure Tech provides InsurTech platforms, software solutions, API integration services, customer portals, and related technology services.

Depending on the service provided:

• Avensure Tech may act as a Data Fiduciary for information collected directly through our website.
• Avensure Tech may act as a Data Processor when processing personal data on behalf of clients using our software platforms.

Data Processing Principles

We process personal data only:

• For lawful and authorized business purposes.
• In accordance with client instructions.
• To deliver contracted services.
• To maintain platform security and functionality.
• To comply with applicable laws and regulations.

Data Protection Measures

We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, disclosure, alteration, or loss.

Confidentiality

All employees, contractors, and service providers handling client information are required to maintain confidentiality and comply with applicable data protection obligations.

Data Retention

Data is retained only for the period necessary to provide services, meet contractual obligations, and comply with legal or regulatory requirements.

3. Information Security Policy

Our Commitment

Avensure Tech is committed to maintaining a secure technology environment and protecting the confidentiality, integrity, and availability of information processed through our systems.

Security Measures

We implement reasonable security controls including:

• Role-based access controls
• Secure authentication mechanisms
• Data encryption where applicable
• Network and infrastructure security controls
• Security monitoring and logging
• Regular software updates and patch management
• Secure development practices
• Backup and disaster recovery procedures

Third-Party Services

Where third-party cloud, hosting, or technology providers are utilized, we take reasonable steps to ensure they maintain appropriate security standards.

Incident Management

Security incidents are investigated promptly and appropriate corrective actions are taken to mitigate risks and prevent recurrence.

4. Refund & Cancellation Policy

Service Engagements

Avensure Tech provides software development, InsurTech implementation, API integration, consulting, subscription-based services, and technical support.

Project-Based Services

Payments made towards:

• Software development
• Customization
• Consulting
• Implementation
• API integrations
• Professional services

are generally non-refundable once work has commenced.

Subscription Services

For subscription-based services, clients may cancel future renewals by providing written notice prior to the next billing cycle.

Any applicable refunds shall be governed by the specific service agreement executed between Avensure Tech and the client.

Exceptional Circumstances

Refund requests arising from exceptional situations may be reviewed on a case-by-case basis at the sole discretion of Avensure Tech.

5. Grievance Redressal Policy

Our Commitment

Avensure Tech is committed to addressing concerns related to privacy, personal data processing, service delivery, and compliance in a fair and timely manner.

How To Raise A Complaint:

If you have concerns regarding:

• Personal data processing
• Privacy rights
• Website usage
• Security issues
• Service-related matters
• Compliance concerns

you may contact us using the details provided below.

Resolution Process

• Complaint Acknowledgement: We will acknowledge receipt of your grievance within a reasonable timeframe.
• Review & Investigation: Relevant information will be reviewed and assessed.
• Resolution: Appropriate action and response will be provided as soon as reasonably possible.

6. Contact Information

For questions, concerns, support requests, privacy matters, or grievances, please contact:

Avensure Tech Private Limited
Email: connect[at]avensure.in
Website: www.avensure.in
Privacy & Compliance Email: privacy[at]avensure.in
Business Hours: Monday to Friday – 9:30 AM to 6:30 PM IST

For urgent compliance or privacy-related concerns, please mention "Privacy & Compliance" in the subject line of your communication.

Updates To This Page

Avensure Tech reserves the right to modify or update this Trust & Compliance page at any time. Changes will become effective upon publication on this website.